Troubleshooting

The Medify software requires a laptop or desktop computer running an up-to-date modern web browser. These include Chrome 51+, Firefox 47+ or Safari 9.0+ (not Internet Explorer).

We are aware of performance bugs for Microsoft Edge users on our site. We are working to resolve these issues, but we recommend that you switch to an up-to-date version of Chrome, Firefox or Safari when using Medify.

All parts of the system are also accessible on smartphones and tablet devices.

Installing and updating a browser is usually quite safe, easy and straightforward – the browser vendors try hard to make sure everyone can understand them. Their own webpages are the best and most up-to-date place to look for help. You might also find What Is My Browser’s update guide useful.

Contact your system administrator if you can’t change browser yourself. Or, worst case, use another computer.

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